Delivery Information

Last updated: 24 September 2026

We want sending a gift to be straightforward. The exact services available to you depend on the delivery postcode and the products in your basket.

Delivery area

Our standard online store is intended primarily for delivery within the United Kingdom. Some remote, island or offshore postcodes may have restricted services, longer transit times or additional charges. Please contact us before ordering if the destination has unusual delivery requirements.

Delivery charges

Current delivery options, charges and any free-delivery threshold or promotion are shown at checkout before payment. The checkout amount is the delivery charge that applies to your order unless we separately agree otherwise in writing.

Dispatch and delivery times

Estimated delivery dates are shown at checkout or on the product page where available. They are estimates unless a service is specifically sold as guaranteed. During peak gifting periods, public holidays or major carrier disruption, delivery may take longer.

Named-date delivery

If a named-date or scheduled-delivery service is offered, select it during checkout. Please note that a preferred date is not guaranteed unless the service is expressly described as guaranteed.

Chilled and perishable gifts

Chilled hampers are packed using appropriate insulated or temperature-control materials and a delivery method suitable for the product. The recipient should refrigerate chilled products promptly on arrival and follow all storage and use-by instructions.

Please use an address where someone is likely to be available. Failed or repeated delivery attempts can affect the quality of time-sensitive goods.

Alcohol deliveries

Alcohol is only available to customers aged 18 or over and must be delivered in accordance with applicable age-verification requirements. The courier or delivery person may ask the recipient for acceptable proof of age. If age cannot be verified, the alcohol cannot be handed over.

Tracking

Where the chosen service provides tracking, details will normally be sent electronically once the parcel has entered the carrier network.

Incorrect or incomplete addresses

Please check the delivery address carefully. If an address supplied by you is incomplete or incorrect, delivery may be delayed or fail. Where a parcel must be resent or returned for this reason, reasonable additional charges may apply.

Missed deliveries

The courier's normal missed-delivery process will apply. For chilled, perishable and alcohol-containing gifts, options may be more limited because of product condition or age-verification requirements.

Delays or lost parcels

If tracking shows an unusual delay or your parcel has not arrived when reasonably expected, contact us and we will investigate. We remain responsible for consumer goods until they are delivered to you, the recipient or another person you nominate, subject to applicable law.

Damage

If a parcel arrives damaged, please contact us promptly with your order number and photographs of the outer packaging and affected products where possible. This helps us resolve the issue quickly.

Multiple-address and corporate orders

For large corporate orders or gifts going to many addresses, please contact us before checkout. We can agree lead times, data handling and delivery arrangements separately.